“In an information-based economy, a company’s most important asset is not its people, but the richness of the connections between its people" Dr Reuben McDaniel

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Success Story

"Participants on our courses have always rated Communicate Consultants very highly for the relevance of the content of their sessions and the professional way in which they carry out their work. Their sessions are lively and effective and a highlight of our programs."

Communication skills are universal and
mandatory to business and career success.

Most communication skills can be developed effectively in a group environment.
We provide a broad range of communication programmes especially designed
for this purpose. They are highly interactive, based on proven techniques
and utilise international research.

Home > Courses > Difficult conversations/Conflict resolution

Difficult conversations/Conflict resolution

Most people mishandle difficult conversations - often because they fear conflict. This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. It teaches the practical skills needed to manage difficult situations.

Conflict resolution:

Resolve that conflict

Conflict is natural part of work dynamics. When managed well, it can be a healthy part of the communication of a group. This programme teaches you how to direct conflict in a constructive direction.

Challenges in managing conflict

Problems and challenges in your role
Finding the pluses
What’s your communication style when in conflict
The crucial win/win model for approaching conflict
A hilarious conflict experience and its relevance to your work

The key skills for managing conflict

Using body language to help the situation
Active listening - the low-risk, high-value skill
How to get your message across
Asking questions constructively
Giving and receiving feedback
How to handle difficult conversations

Adding some broader strategies

Looking for the long term goal
Looking at things from the other side's view
Finding and using the common ground
Altering your own perspective

Plan for putting the skills into action

Downloadthe PDF outline of a typical in-house programme in this area.

Course List

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