Courses 
We can assist in the following areas:
Difficult conversations/Conflict resolution
Most people mishandle difficult conversations - often because they fear conflict. This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. It teaches the practical skills needed to manage difficult situations.
 Downloadthe PDF outline of a typical in-house programme in this area.
Presentation
Public speaking is a popular fear. This programme shows you how to manage your nerves and use your strengths to engage an audience. Video feedback enables the training to be pitched at each person's skill level. The programme provides you with an easy checklist to help you prepare for presentations.
Downloadthe PDF outline of a typical in-house programme in this area.
Leadership
Leadership is a crucial skill in the workplace. Our leadership programme will build on your understanding of the key principles of effective leadership and you’ll learn how to leverage your strengths to apply these principles. It shows you practical ways to manage the things that trip you up when you are under pressure.
Downloadthe PDF outline of a typical in-house programme in this area.
Customer Service
Customer expectations of service keep getting higher. This programme takes a practical yet light-hearted approach to the challenges of providing effective service. It coaches people in the important etiquette for dealing with customers and teaches useable skills in handling difficult situations.
Downloadthe PDF outline of a typical in-house programme in this area.
Individual communication style: the DiSC Behavioural style inventory
People communicate in an individual ways, yet we seem to expect others to communicate the same way as us! DiSC is very practical way of understanding your own communication style and its strengths and weaknesses. It assists greatly in showing you how to understand other people's communication patterns.
Downloadthe PDF outline of a typical in-house programme in this area.
Negotiation
We all negotiate daily in countless communications ranging from formal to very informal. This programme focuses on managing different negotiation contexts. It provides practical tools to apply to any situation and gives you a far better opportunity to achieve successful outcomes, whatever your style.
Download the PDF outline of a typical in-house programme in this area.
Giving and receiving feedback
Feedback is an important part of working life and is often poorly handled. We fear giving negative feedback and under-utlise the power of positive feedback. This programme shows you how to make negative feedback constructive and positive feedback enhancing.
Downloadthe PDF outline of a typical in-house programme in this area.
Relationship management
Success at work requires us to build effective relationships – both external and internal. This programme covers the skills involved in the whole sequence, from creating through to maintaining good relationships. It includes networking, practical systems for relationship management and the key skills required for client meetings. It also includes relationship building for introverts! The programme can cover a range of skills, or it can focus specifically on the daunting process of networking.
Downloadthe PDF outline of a typical in-house programme in this area.
Managing pressure
Most people have to manage pressure or stress at work. Pressure is increasing, we each experience and manage it differently. We all need to learn how to keep stree under control and pressure at a minimum. This programme builds your understanding of pressure and provides practical short term fixes and sustainable long term solutions.
Downloadthe PDF outline of a typical in-house programme in this area.
Time management/Personal management and planning
Every year work seems to get busier. Developments in technology can increase the daily deluge of information. This practical programme will help people better manage their time and their information flow. It includes well-proven traditional solutions and recent innovative approaches to these universal challenges.
Downloadthe PDF outline of a typical in-house programme in this area.
Leading effective meetings and how to participate more effectively
Most meetings waste too much time in ways that are predictable and largely avoidable. This programme focuses on practical ways to cut down on time wastage and increase the success of your meetings. While aimed mainly at the meeting leader, the programme includes skills for participants to help them speak up and keep the meeting on track.
Communicate also provides training in facilitation skills to help you lead effective meetings.
Downloadthe PDF outline of a typical in-house programme in this area.
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