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Success Story

"Participants on our courses have always rated Communicate Consultants very highly for the relevance of the content of their sessions and the professional way in which they carry out their work. Their sessions are lively and effective and a highlight of our programs."

Communication skills are universal and
mandatory to business and career success.

Most communication skills can be developed effectively in a group environment.
We provide a broad range of in-house communication programmes especially designed
for this purpose. They are highly interactive, based on proven techniques
and they utilise international communications research.

Home > Courses > Difficult conversations/Conflict resolution

Difficult conversations/Conflict resolution

Most people mishandle difficult conversations - often because they fear conflict.  This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. It teaches the practical skills needed to manage difficult situations.

Conflict resolution:

Resolve that conflict

Conflict is natural part of work dynamics. When managed well, it can be a healthy part of the communication of a group. This programme teaches you how to direct conflict in a constructive direction.

Challenges in managing conflict

  • Problems and challenges in your role
  • Finding the pluses
  • What’s your communication style when in conflict
  • The crucial win/win model for approaching conflict
  • A hilarious conflict experience and its relevance to your work

The key skills for managing conflict

  • Using body language to help the situation
  • Active listening - the low-risk, high-value skill
  • How to get your message across
  • Asking questions constructively
  • Giving and receiving feedback
  • How to handle difficult conversations

Adding some broader strategies

  • Looking for the long term goal
  • Looking at things from the other side's view
  • Finding and using the common ground
  • Altering your own perspective

Plan for putting the skills into action

 

Download PDFDownloadthe PDF outline of a typical in-house programme in this area.

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